Privacy Policy
A&I Controls LTD
Introduction
This Privacy Notice explains how A&I Controls LTD collects, uses, stores, and protects your personal data when you visit our website or use our maintenance services for security systems, including electrical gates, barriers, shutter doors, and related equipment.
We are committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Name, company name (if applicable)
- Contact Data: Email address, telephone number, address
- Technical Data: IP address, browser type, device information, and website usage data
- Service Data: Details relating to your enquiry, service requests, and maintenance history
- Communication Data: Records of correspondence when you contact us
How We Collect Your Data
We collect data through:
- Contact forms on our website
- Direct communication (email, phone calls)
- Service agreements and maintenance contracts
- Cookies and similar technologies when you use our website
How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries and provide quotations
- To deliver and manage our maintenance services
- To schedule and carry out servicing and repairs
- To improve our website and services
- To comply with legal and regulatory obligations
- To send service-related communications
We will only use your data where we have a lawful basis to do so, including contract performance, legal obligation, or legitimate interests.
Data Sharing
We do not sell or rent your personal data. We may share your data with:
- Trusted service providers and contractors who assist in delivering our services
- Legal or regulatory authorities where required by law
All third parties are required to respect the security of your personal data and to process it in accordance with the law.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
Your Data Protection Rights
Under UK data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where consent is relied upon)
To exercise any of these rights, please contact us using the details below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Cookies
Our website uses cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.
Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date.
Contact Details
If you have any questions about this Privacy Notice or how we handle your personal data, please contact us:
A&I Controls LTD
Email:ai-controls@outlook.com
Telephone:07572937407
Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.